Project Description

24/7 Technical Support

Each product or service sold on the market is supposed to be backed up by customer service as a part of its quality guarantee. In the field of hospitality WiFi, technical support for hotel guests is one of the most important features that a hotel can offer to their guests. A hotel may offer the fastest Internet connection or the most stable connection, however, without 24/7 technical support for their guests (in-case of any difficulty) the quality of WiFi services may drop significantly.

Minds At Development delivers 24/7 technical support to your guests 365 days of year. When a guest calls one of our technical support specialists, they will always be connected to a real, live person—not an automated system. By asking just a few simple questions, we can resolve most WiFi related issues within 2 to 3 minutes. Our USA based Support Center is staffed with motivated employees who are technically trained to ensure every call is always handled in the most efficient manner possible. Our support team is constantly trained and exposed to most popular mobile devices and computer software versions to ensure their knowledge levels grow with today’s technology systems.

  • 24×7 Live Person Support
  • USA Employed & Trained Support Staff
  • Tier I & II Service Levels
  • Real-Time Escalation Access to Development & Management Team
  • Immediate Dispatching Capabilities for Field Service